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Where are your clothes made?
We are fully based in Karachi, Pakistan.
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Do you offer free delivery?
• For Pakistan orders, we are offering free delivery on orders above Rs.2000, however, a delivery fee of Rs.200 will be charged on orders below Rs.2000.
• For the countries out of Pakistan, we don’t offer free delivery. Please contact our customer care team so they inform you the delivery charges accordingly.
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How can I pay for my order?
• We accept payments via Card, Bank Transfer and Cash on Delivery. All these options are available at the checkout on our website.
• Bank Transfers need to be made within 12 hours of placing the order. Otherwise, the order will be shipped on full COD from our side.
• For the orders to be dispatched out of Pakistan, full advance payment is required. Hence, the Cash on Delivery option is not valid for them.
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What size should I order?
• Size chart with exact measurements for all items are linked in the product descriptions. If you are confused between sizes, we always recommend going with the larger than your usual size.
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When will I receive my order?
• Packages get shipped approximately within 2 working days.
• Once the product is dispatched from our warehouse, it will take approximately 3 to 5 working days to reach you.
• International orders take 7-10 days to deliver.
• You will receive your shipment details via Email, as soon as it’s shipped from our end.
• Please note that a ‘working day’ is Monday-Friday and excludes weekends and public holidays.
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Where is my order?
• Order is dispatched within 48 hours (2 working days) of being placed and once dispatched, it takes 3-5 working days for the order to get delivered to you. 7-10 working days for the orders to be delivered out of Pakistan.
• If your order is shipped on a tracked delivery service, you will be able to track your order with the details emailed to you.
• If the delivery has passed its time estimate, please get in touch with our customer care team so we can look into this for you.
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Can I make any changes to my order?
• Once your order is placed, our warehouse team work very quickly to process and dispatch your parcel. It is not often possible to make an amendment after the order is placed; however, if you do need to make a change, please contact our team as soon as you can to see if there is anything we can do.
• If it’s too late to cancel or amend your order, you can return any unwanted items for an exchange or refund when your parcel reaches you. You can also refuse to receive the parcel upon arrival.
• You can view full details on our Return & Exchange Policy page.
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What if I don't like the items received?
• We have a hassle-free 10 days’ returns & exchange policy.
• Our quality and customer service team makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just contact our support team and our customer service team with your invoice/order ID and they will explain the return/exchange process to you.
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What if there's a problem with my item(s)?
Please accept our sincere apologies in advance.
• If there is a problem (eg., received defected/damaged piece, wrong article or size delivered, etc.) - we hope to resolve it as quickly as we can. Please contact our customer care team within 10 days, with your order number and any other relevant details so we can look into it for you and resolve the issue with best possible solution.
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How do I return my order?
• In case of change of mind, customer needs to send the product to our Karachi outlet, and the cost of shipping need to be borne by the customer.
• If there’s a defect in the product, HUMNA & MESA will get the product picked up.
• Please get in touch with our support team so they can share the detailed process of returning the product.
Returning Address: HUMNA & MESA Store,20 Alis apart , DHA, Karachi, Karachi City, Sindh 75600.
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When will I receive my refund?
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, we’ll contact you for the Bank Details and your refund will be processed within 7-10 working days.
• Please remember it can take some time for your bank to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact our support team.
• We can provide cash refunds to the customers who receive damaged/defected/incorrect product from our side.
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Can I exchange my item?
• Yes, we have a hassle-free 10 days’ exchange and return policy.
• You can exchange your product within 10 working days after receiving it given that it is not worn, washed or damaged.
• Please note that you need to have your invoice with you or know your order number for an exchange.
You can read full details and terms and conditions on our Return & Exchange Policy page.
Any Other Question?
Contact Us At [email protected] or +923343274466